Bilingual Ministry Services Representative

Niles, Michigan | Full-time

The Ministry Services Representative provides warm, excellent support in English and Spanish by phone, email, and online chat to new and existing constituents. Some will have questions or concerns, and some may simply need someone to pray with them. In this role, you will help advance the mission of Revive Our Hearts (ROH) by serving each person with care, professionalism, and a heart for ministry. You will also make outbound calls, such as welcoming new Partners and reconnecting with lapsed donors, to build lasting relationships with the ROH community.

Responsibilities

Constituent Support

• Represent, support, and promote the mission of Revive Our Hearts.

• Assist ROH constituents who contact the ministry through inbound calls, voicemails, email, online chat, and other channels.

• Assist with outbound call initiatives that support ROH's key strategic priorities, including Partner Welcome calls, lapsed donor calls, and other calls as needed.

• Process orders and donations in the ROH database.

• Answer questions, resolve problems, recommend resources, and pray with constituents.

• Help constituents register for events.

• Write clear, thoughtful responses to constituents as needed.

• Follow through with constituents until their needs are addressed.

• Work with constituents and the Department Manager to resolve payment issues on donations and orders.

Data and Ministry Knowledge

• Keep constituent records in the ROH database accurate and current, including addresses, phone numbers, email addresses, payment information, and account notes.

• Listen to the daily Revive Our Hearts program (or read the transcript) to stay informed about current offers, resources, events, and other information needed to answer common questions.

Team Contribution

• Offer feedback and suggestions to the Department Manager to help improve processes and the constituent experience.

• Perform other duties as assigned.

Qualifications

Required

• Fluency in both English and Spanish, spoken and written.

• Previous experience in customer service is preferred.

• A personal commitment to the message and mission of Revive Our Hearts: Calling women to freedom, fullness, and fruitfulness in Christ.

• Strong verbal and written communication skills.

• Excellent listening skills, with the ability to ask thoughtful questions, understand concerns, and address objections.

• Proficiency with Word, Excel, Google Docs, Gmail, and the internet, and the ability to learn the ROH database.

Personal Characteristics

• Humble, teachable spirit.

• Collaborative and self-motivated.

• Professional, friendly demeanor, with the ability to build rapport quickly and effectively over the phone.